Return Policy

We want all our customers to be happy with their purchases. If you're not completely satisfied with a product, you may return it under the conditions below.

1. Return period

You can return the product within 14 calendar days of the date of receipt — no reason required.

2. Return conditions

To be eligible for return, the product must:

  • Be in the same condition as delivered — no damage or signs of use;
  • Be in its original packaging with all included accessories;
  • Be accompanied by proof of purchase (invoice, receipt);

3. Items that cannot be returned

The following items cannot be returned:

  • Custom-made or personalized products;
  • Consumables if the seal has been broken;
  • Hygiene or medical items that have been opened;

4. How to return a product

To initiate a return, please follow the steps below:

  1. Contact our customer-service team at [email protected] or call +61886832400;
  2. Pack the product securely and ship it to the address provided by our team;
  3. Once we receive and inspect the product, we'll process your refund.

5. Refunds

After the return is approved, the amount will be refunded within 7–10 business days to the same account used for payment.

6. Return shipping costs

Return shipping costs are borne by the customer except in cases of a defective product or our error.

7. Contact

If you have additional questions about our return policy, you can reach us at:

Email: [email protected]

Phone: +61886832400